FAQ

When Will My Order Ship?
Standard products typically ship within 1-2 business days. For personalized or custom orders, a proof is sent within 3 business days and the final product is shipped about 2 weeks after the proof is approved. All shipments are sent by USPS.

Do You Ship Internationally?
I currently ship internationally to Canada (1-3 weeks in transit). Please complete the form below if you'd like to order products for other countries.

Do You Charge Sales Tax?
I only collect sales tax on orders shipping to California. It's 9% and automatically calculated in the shopping cart.

What's Your Return and Refund Policy?
All standard products can be returned within 10 days of receipt for a refund, excluding shipping costs. Personalized orders are not returnable. Complete the form below or call 917.863.0899 for returns.

Do You Offer Custom Calligraphy and Design Services?
Yes. Please visit Anne Robin Calligraphy.

Is My Order Secure?
Yes. My shop uses industry standard encryption to process your order, and I will never share or sell your contact information.